Frequently asked questions
A few things worth
knowing first.
What kind of image works best?
For the best results, use a clear image where the clothing item is easy to see and takes up a good portion of the frame. Simple backgrounds and good lighting can also help improve the quality of your matches.
Does FindCloseMatch identify the exact product?
FindCloseMatch is designed to find visually similar products rather than identify the exact item in an image. If the original product happens to be in the catalogue, it may appear among the results.
Why do I add colour, category and department?
These details help FindCloseMatch understand what you're looking for and refine the results. They work alongside the image to prioritize products that more closely match your search.
What does the match percentage mean?
The match percentage is a similarity score used to compare products within your search results. It considers visual similarity and other product details, but it is not a probability or a guarantee that two products are identical.
Are my uploaded images saved?
Uploaded images are processed to perform your search and are not added to the FindCloseMatch product catalogue. For information about how uploaded images and other data are handled, see our Privacy Policy.
Where do the products come from?
FindCloseMatch is being built to bring together products from multiple fashion retailers and help you discover visually similar styles in one place.
Can I search for shoes, bags or accessories?
FindCloseMatch supports a range of fashion categories, including clothing, shoes and accessories. Search quality may vary between categories as the matching system continues to improve.
Why do some results look more similar than others?
FindCloseMatch compares multiple visual characteristics, including shape, colour, pattern and overall appearance. The image itself can also affect the results, which is why clear photos where the item is easy to see tend to work best.